A robust and detailed understanding of the operational benefits
Our customers benefit from over 30 years’ industry-sector experience, a practical approach, and clever, functionally-rich, globally patented software . We work with customers to introduce new revenue-generating value-added services, re-engineer operational processes and ensure their efficient operation – we understand every demand, regulation and constraint.
Good Warehouse, Distribution and Supply Chain business optimisation doesn’t stop at installing technology. It’s about the interplay of technology, teams and processes. While sophisticated technology plays an important part in any solution, partnering with experts able to leverage it for maximum business advantage is business-critical.This phase is a detailed analysis of the current operation [‘as-is’ position], Engineering the agreed re-engineered operation [‘to-be’ position] and getting this documented, shared and signed-off by all stakeholders. Our online RE-CAP Requirements tool captures the data and drives our process and includes:
Deployments vary but the usual steps involve:
1. System build
2. System Testing
3. Training
4. Go-live Preparation / Go-Live
5 Go-live Review
It has been proven that an active and continual engagement process with our clients is of significant mutual benefit so following ‘go-live’, we participate in active and continuous engagement with the client’s customer base. And, with a customer retention rate of 96.7% over the last 20+ years’ we’re considered a valuable and trusted partner.