Being a supplier of Warehouse Management Software (WMS) technology, we’re often asked this question. Adopting new technology in your warehouse, supply chain or manufacturing business will get you ahead of the competition in a highly challenging market. It will generate higher levels of customer service meaning you retain your increasingly demanding and valuable customers long-term. Ultimately though, it will reduce your OpEx and drive revenue.
Your current and future business strategy and goals come first. With this intelligence you can select the most suitable Warehouse Management Software to match your business objectives. You could take the bespoke approach and develop, or have developed by a third-party, a dedicated WMS. Or, you could select a pre-built, modular, WMS. Whichever route you go down, you’ll need to consider the potential return on investment that the selected system will bring over time.
What to look out for:
Suppliers work in different ways. To avoid an unnecessary time overhead, they should always adapt to your way of working.
Here’s our typical tried-and-tested engagement process:
On receiving your enquiry, an experienced warehousing expert will contact you and organise an initial phone call to gain a better understanding of your requirements. We will discuss how our applications can address and enhance your operation.
#2: Budgetary costs
From this initial call we will provide a follow up message via email, with estimated budgetary costs.
#3: Onsite warehouse walk-through (with lead consultant)
For existing operations we will request an onsite walkthrough to establish a more detailed understanding of the requirements (e.g.: operational design, site constraints, etc.).
4: Key stakeholder presentation
We will then present a bespoke presentation based on our understanding of your requirements and how we would propose to address these. Includes a general question and answer session.
#5: Solution design phase
While billable, we attend onsite and conduct functional solution requirements, documenting and presenting our findings.
#6: Installation, configuration, testing, training and go-live management
After pricing is agreed and contracts signed, our service delivery team will work with you to design and install your new WMS solution as quickly and efficiently as possible ensuring minimal business disruption.
#7: Post go-live
After an agreed level of intensive post-deployment support, your site will be handed over gradually to our Business Support Team who will provide you with technical information about your service and support procedures, contact numbers and escalation procedures. After this, your service will be managed by a dedicated Account Manager in conjunction with our Business Support team.
We developed our in-house In-DEX WMS Warehouse Management Software suite from the ground up with Warehouse, Supply Chain and Manufacturing customer operations in mind. And, we just love to deliver innovative solutions which optimise our customer’s warehousing operations, reducing OpEx and, ultimately, increasing ROI.
If you are experiencing Warehousing or Supply Chain operation issues or bottlenecks – or you just need improvements to stay ahead of the competition – then Ask us How.