Enabling the delivery of exceptional online CX customer experience
eCommerce warehousing – businesses storing goods prior to online sales, rely on eCommerce technology platforms and multichannel business streams to manage significant volumes of orders and stock items. As with all order fulfilment businesses their primary goal is 100% order accuracy, fast fulfilment, repeat orders and low levels of returns.
The ebb and flow of stock demands can result in volatile customer experience and eCommerce fulfillment has the most demands on it meaning that it needs to be highly flexible in order to handle short-term sales trends and fluctuations.
Meeting demanding customer expectations is perhaps the most business-critical element in the successful delivery of eCommerce platform generated purchases. Today’s eCommerce customers have the highest levels of customer experience and order delivery expectations ever – and these are ever increasing and becoming more challenging.
And, the simplification of stock management and operational process complexity means smarter inventory management, order processing and shipping processes are must-haves for business success.
We optimise operational functionality for SME to blue-chip global businesses. Our In-DEX WMS and AWARDS-BA3 ERP Distribution & Warehouse Management Software is fast and configurable to exacting end-user requirements. Options span paper-based, mobile RF-based, voice-driven and RFID-enabled technologies. They offer feature-rich functionality with modular options for affordability with business growth in mind. This includes web front-end accessibility, Business Intelligence & Analytics, Load Bay Management, Integrated Document Imaging & Scanning, Wireless Image Capture and more.
We’re used to helping warehouse operations that rely on eCommerce technology for success. Read some of our eCommerce Customer Case Studies below to learn about how we’ve helped make operational improvements resulting in reduced OpEx and increased revenue.
GORDONS CHEMISTS: Healthcare & Pharmaceuticals Products Retailer
LED GROUP ROBUS: Lighting Products Manufacturer & Distributor
KALEIDY: Online Baby Products Retailer
WELL PHARMACY: Healthcare & Pharmaceuticals Products Retailer
WHOLEFOODS: Healthcare Products Wholesale & Distribution
Our customers rely on our robust and modular In-DEX WMS and AWARDS-BA3 ERP Distribution & Warehouse Management Software to run efficient and revenue enhancing operations. They have direct access to an industry and technology expert pool spanning over 28 years’ operating across all warehouse business sectors including eCommerce.