eCommerce Warehouse Management

WMS Software for eCommerce and eFulfilment Warehouses

Delivering exceptional online CX customer experience

 
eCommerce and eFulfilment warehousing – businesses storing goods prior to online sales, rely on eCommerce technology platforms and multichannel business streams to manage significant volumes of orders and stock items. As with all order fulfilment businesses their primary goal is 100% order accuracy, fast fulfilment, repeat orders and reduced levels of returns.

 
The ebb and flow of stock demands can result in volatile customer experience and eCommerce fulfilment has the most demands on it meaning that it needs to be highly flexible in order to handle short-term sales trends and fluctuations.
 

eCommerce & eFulfilment warehouse operator challenges:

• Stock in and out fast – maximising space utilisation
• Fast and accurate order fulfilment
• Live inventory management – managing capacity
• Optimising returns processes
• Efficient stock storage & movement
• Reducing human error
• Matching or exceeding competitor experiences
• Same-day or next day delivery expectation
• Reducing lost inventory & damaged stock
• Abandoned online carts – understanding why
• Seamless integration with fulfilment partners, multiple warehouse sites
  & 3^rd party suppliers & shippers
• Financial effect of single item orders & how to increase margins
• Eradicating poor customer service
• Maintaining robust telecoms infrastructures

 
 
Meeting demanding customer expectations is perhaps the most business-critical element in the successful delivery of eCommerce platform generated purchases. Today’s eCommerce customers have the highest levels of customer experience and order delivery expectations ever – and these are ever increasing and becoming more challenging.

And, the simplification of stock management and operational process complexity means smarter inventory management, order processing and shipping processes are must-haves for business success.

WMS & ERP & Warehouse Management Software

We optimise operational functionality for SME to blue-chip global businesses. Our ProWMS Advanced Warehouse Management Software and ProERP Enterprise Resource Planning Software is fast and configurable to exacting end-user requirements.

Options span paper-based, mobile RF-based, voice-driven and RFID-enabled technologies. They offer feature-rich functionality with modular options for affordability with business growth in mind. This includes web front-end accessibility, Business Intelligence & Analytics, Load Bay Management, Integrated Document Imaging & Scanning, Wireless Image Capture and more.
 

eCommerce & eFulfilment warehouse software deliverables:

• Real-time stock visibility
• Live order tracking
• Optimised automated workflows
• Live stock control & picking for accurate order picking
• Optimised returns process
• RF scanning technology
• Voice-enabled operator technology
• Stock storage & movement efficiencies
• Receiving & putaway
• Business Intelligence & Analytics

 eCommerce & eFulfilment software: Customer Case Studies

We’re used to helping warehouse operations that rely on eCommerce technology for success. Read some of our eCommerce Customer Case Studies below to learn about how we’ve helped make operational improvements resulting in reduced OpEx and increased revenue.
 

GORDONS CHEMISTS: Healthcare & Pharmaceuticals Products Retailer
LED GROUP ROBUS: Lighting Products Manufacturer & Distributor
KALEIDY: Online Baby Products Retailer
WELL PHARMACY: Healthcare & Pharmaceuticals Products Retailer
WHOLEFOODS: Healthcare Products Wholesale & Distribution

 
 
Our customers rely on our robust and modular ProWMS Advanced Warehouse Management Software and ProERP Enterprise Resource Planning Software to run efficient and revenue-generating operations. They have direct access to an industry and technology expert pool with over 30 years’ hands-on operational experience across all warehouse industry sectors.