+353 (0)1 683 3333 | +44 (0)161 888 2580 | +44 (0)121 368 0057 Contact Us

Our Approach #2 #2

WMS & ERP: Customer Engagement Process

We apply a robust, tried-and-tested approach to developing operational improvements for 3PL, Distribution, Wholesale, Manufacturing and Retail warehouse operators.

Since 1990, we have reviewed and analysed thousands of warehouse business operations from Hazardous Goods operations in China to Chicken processing in Chesterfield and many in our implementations team have first-hand experience of running busy warehouse operations.

Warehouse Customer Experience

A robust and detailed understanding of the operational benefits

Our customers benefit from over 30 years’ industry-sector experience, a practical approach, and clever, functionally-rich, globally patented software . We work with customers to introduce new revenue-generating value-added services, re-engineer operational processes and ensure their efficient operation – we understand every demand, regulation and constraint.

Good Warehouse, Distribution and Supply Chain business optimisation doesn’t stop at installing technology. It’s about the interplay of technology, teams and processes. While sophisticated technology plays an important part in any solution, partnering with experts able to leverage it for maximum business advantage is business-critical.

Operational Improvement Assured

We don’t just deliver WMS Warehouse Management Software and ERP Software solutions. Our approach to operational improvement has delivered positive benefits for our SMB/enterprise-level, single-site and complex multisite supply chain and global warehouse operator businesses spanning 3PL Logistics, Chemicals & Hazardous Goods, Hard & Soft Commodities, Chill Picking, Cold Storage, Cross Docking, eCommerce, FMCG, Manufacturing, Pharmaceuticals & Healthcare, Retail, Wholesale & Distribution and more.

REVIEW OUR INITIAL ENGAGEMENT
PROCESS OVERVIEW HERE

A structured approach to driving operational improvement for 3PL Logistics and Supply Chain warehouse operator businesses:

1. Project Understanding and a shared perspective

This phase is a detailed analysis of the current operation [‘as-is’ position], Engineering the agreed re-engineered operation [‘to-be’ position] and getting this documented, shared and signed-off by all stakeholders. Our online RE-CAP Requirements tool captures the data and drives our process and includes:

Project Scope – facilities/processes included in project
Agreed project teams – PLT responsibilities – client responsibilities
Business process mapping “as-at“
Third-party technical interfacing workshop
Requirements analysis: wireless infrastructure & mobile computing
Infrastructure analysis: server & hardware
Business volumes analysis
Facility(s) review
Business stationery/documentation (Label & Docket layout) requirements
Business reporting requirements
Business process re-engineering “To Be”
Training plans
Go-live approach – phased v. ‘Big Bang’ plans
Project risk analysis
Commercial: ROI analysis & business case development
Document findings
Stakeholder presentation

2. Project Execution

Deployments vary but the usual steps involve:
1. System build

Server platform
Wireless infrastructure & mobility requirements installation
Software installation & configuration plus 3rd party systems integration
Business stationery/documentation [label & docket layout] configuration
Reporting configuration

2. System Testing

Set-up pilot test environment
User acceptance testing
‘Day-in-the-life’ test
Volume testing
Go-Live test – walkthrough and scenario verification
Customer sign-off

3. Training

Training
‘Train-the-trainer’
End-user examination
Sign-off

4. Go-live Preparation / Go-Live

Stock take-on
Cutover plans
Go-live

5 Go-live Review

Post Go-live review
30-day Go-live review
6-month reviews

3. Active Continual Engagement

It has been proven that an active and continual engagement process with our clients is of significant mutual benefit so following ‘go-live’, we participate in active and continuous engagement with the client’s customer base. And, with a customer retention rate of 96.7% over the last 20+ years’ we’re considered a valuable and trusted partner.